0 days left

[likes2stare]

For the last 5 days My Verizon app says I have 0 days left in my cycle, which is obviously wrong. When I go into my account, the days left are correct. Why is the app not updating. You would think a Fortune 500 company like Verizon, could afford to create and maintain, something as simple as an app. One thing the My Verizon app does correctly 100% of the time, without fail, is the advertisement to sell you additional products and services. Shameful.

[vzw_customer_support]

likes2stare,

I am sorry for the issues you are having with your My Verizon app. I have checked and do not see any reported issues regarding the My Verizon app. Have you deleted and reinstalled the app since the issue began? 

-Mark

[likes2stare]

Per your suggestion, I Uninstaller and reinstalled the app. Still does the same thing. My account says I have 24 days left in my cycle, which is correct. App says zero.

[vzw_customer_support]

likes2stare, we appreciate you giving those steps a try. I have sent you a Private Note. If you are still having this issue, please reply back there. 

-Christine

[likes2stare]

Missed the note. Still having same problem as before.

[vzw_customer_support]

Hello there again likes2stare and thank you for the update. The private message is still available and can be replied to now. We are here to help with your concerns.

-Candice