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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
10 days to Renew Veteran Discount

I have tried 5 times to register to renew my Veteran's status discount.  I get to a page that displays an error stating my first name is not valid.  Can get past that.  Tried Verizon chat support and that was absolutely a horrible experience with long wait times and zero help.

What do I do at this point?

Once your a veteran your status will never change.  Why is Verizon doing this?

Somebody please help.


Re: 10 days to Renew Veteran Discount
Customer Support

First and foremost, we appreciate your service to our country. I'm a proud Military Veteran too. 


We apologize for the inconvenience you're experiencing while attempting to renew your Veteran's discount. Let's dig deeper to investigate this matter by visiting our website at


Once you've accessed the website, scroll down to "Step 5. Renew your discount when requested." We'd be more than glad to assist you further, if needed. Please keep our team updated.




-Robert C.