$100 on Verizon Reloadable DG Card

[Kokoke]

I loaded $100 to a reloadable verizon gift card from DG, but Verizon Wireless seems to only take 11-16 digit codes. The card I bought only has 10 digits, which is the same Verizon card I used on my older Verizon device. Is there anyway to still make use of the balance in the card?

[vzw_customer_support]

We're sorry to hear you're having trouble with your Verizon Gift Card. Let's take a closer look into what's going on. Just to confirm, is this a card for Prepaid service? 

DanielleR_VZW

[tyrek2000]

The other person never answered, but I am having the same problem with the same exact card. But yes, it is a card for prepaid service. 

[vzw_customer_support]

Thank you for letting us know, tyrek2000. To clarify, have you made a payment using a gift card before for your Prepaid service?

KourtneyC_VZW