I have also been given the runaround on this:
- purchased iPhone 6 Plus at Walmart in mid-January 2015
- I ported my number over from AT&T due to the VZW promotions
- signs were posted all over the store about Verizon Wireless port-in credit of $150 for both 2-year contract and Edge customers
- I have waited 3 billing cycles, and nothing has shown up
- I contacted VZW via chat about 2 weeks ago and was told that it was "being taken care of"
- no communication or follow-up from VZW
- Today I contacted VZW again via chat, explained the situation. Very friendly rep, but first tried to tell me that I had to go back to Walmart to have them issue me a credit. (Not gonna happen, my local Walmart took more than an hour to actually just sell me the phone - they are not going to be able to accomplish anything in this regard.) I tell the rep that this was a VZW promotion, not a Walmart promotion. After a long back and forth via text (more than an hour) she finally comes back and says that
"after research, I have been able to confirm that $75 was the amount Walmart was offering during your time of purchase."
This is not the case. then she says:
Breanne: The signs will read as Verizon because you have service with us, depending on where you purchase the device determines who and how you will receive your credit.
Breanne: I am more than happy to give you a $75 credit any additional credit will need to go through Walmart or you can give us a call at 800-922-0204 to speak with Management. I have exhausted all resources to find this promotion for you!
This is really dishonest. VZW promised $150 and did not deliver. Then, I chase it down with them (which I shouldn't have to do for an "automatic bill credit" and then after hours of chat time I finally get her to say "yes, we'll give you $75."
I am really frustrated about this, and I can see from the message boards that I am not alone...
Add me to the list of customers who never receive the $150 porting credit. From the looks of the numerous forums of customers with the same problem, I believe this is a bait scam to attract new customers by Verizon. Honor some, scam and ignore the rest. Great way to keep their deep pockets deeper.
On 11/26/2014, I ported 4 lines from ATT over to Verizon, all with 2 yr contract. Prior to switching, I called Verizon to check if porting credit promotion is applicable if I purchase through Best Buy since they had a special on the Samsung S5. I was assured "yes", porting credit is good at any Verizon vendor and that I should receive credit for a total of $600 (4 lines) in 2-3 billing cycles. An email will be sent to my email confirming porting credit... No email.
Call number 1 regarding porting credit confirmation email... 40 minutes.. Representative says I should get my confirmation email in 7 days. If not, I still should get porting credit after 2-3 billing cycles... No email from Verizon as informed.
Fast forward billing # 3... No credit. Call number 2 regarding credit. After 45 minutes and confirmation of my porting, where I purchased phones and number of billings, I was told I qualified for porting promotion, and credit will be there in the next 30 days..
Billing #4... No credit. Call number 3 re: porting credit. After 60 minutes spiel of confirming my contract, phones, buying at Best Buys, ect.. , the rep (who was BTW very courteous) apologized for the error, and assured my the credit should appear at end of the day and no later than 48 hours. She said she would follow up with a text. Needless to say, no follow up text. Nonetheless I took her word and figured it would reflect in my next billing cycle.
Billing # 5... Still no $600 credit as promised... I'm perturbed by now and getting suspicious the credit is not going to ever show up, and I still have 19 months of contract.
05/01/2015: Bracing myself for another hour of routine checking ect... I called Verizon customer care ( call # 4). This time, I was told because I bought my phones at another vendor, I did not qualify. By now, I am getting angry since I SPECIFICALLY inquired about purchasing phones at BB prior to signing my contract and was told multiple times credit is coming. I requested to speak to a supervisor. After waiting another 10 min, the supervisor explained there was nothing he could do, and told me the porting credit department would be able to either give me the credit OR compensate my for Verizon's misrepresentation... Transferred to porting.. The representative in porting was surprised that a supervisor told me she could assist me, because all she could do is port telephone numbers... SHOCKING that a supervisor informed me of this... Porting transferred me back to customer care. After 7 min of waiting, the call was disconnected... Another 45 min wasted.
Call number 5.. A courteous representative named Ashley knew almost immediately why I was calling. She promptly stated the previous representative who told me I did not qualify was incorrect. Purchasing phones/contract at BB did not disqualify me. She assured me she would try credit my account by THE END OF OUR CONVERSATION. 40 minutes later, NOPE can't get my credit today, she will put in a porting credit request ticket (3 tickets by now)... I request to speak to another supervisor....
Mattie (supervisor) gets on the phone and confirmed I am qualify for porting credit. He decides to fill the request and forward to Corporate. An hour later of filling "ticket", he repeats the "line": I will see credit reflected in my account in 48 hours.... By now, the been there, done that is getting old. I requested a follow up on the status of the "ticket". Strangely, he tells they don't do follow up text or phone calls, but will send out requests to other supervisors. This is not what I've been told before. I asked him if there is anyone higher up I can call if my $600 credit doesn't show up... Would you believe the answer was "NO". He only has a fax number and an address to corporate office and no else beyond him to speak to....What a bunch of LIES !!!
I spent 2 hours and 30 min on 05/0/2015 with Verizon trying to get what was advertised, promised to me and others who fell for the same FALSE ADVERTISEMENT only to get inconsistencies, and LIES.
It has been over 72 hours since my last call to Verizon.... Still no credit, no follow up response by anyone at Verizon. It is now time to complain to BBB, Federal Communication Confederation, Federal Trade Commission, search for another another carrier....
I feel your pain, my experience is about the same. If you got a deal at a non-verizon store then they are going to penalize you for it and not give you what was advertised/promised. On the upside they will get on here and say catchy phrases like "I'm sad to hear you feel this way", "I know its upsetting to wait on a credit you were promised" and "This is not the experience we want you to have with us" to make you feel better before they tell you why you want get what was advertised.
I have the same thing happen to me. I verified by contacting a Verizon rep prior to porting two phones over at Target that I could do it anywhere. There were also signs at the store stating the same promotion.
Has anyone gotten a resolution? I am glad other people are posting their complaints, as I definitely verified everything prior to porting the numbers and now they are making me seem like I misread the promotion.
Message was edited by: Admin Moderator
I called Verizon Wireless customer support and there was supposedly this "mysterious form" that was filled out and the PERSON assured me they would call me back. That has been 4 weeks ago today. I want resolution to this matter. Verizon is scamming everyone by not honoring their word for a promotional offer they offered to receive customers. I would like this rectified prior to having to seek legal action for false advertising. Best Buy was the location and the promotional offer was there. I read the fine print, nowhere did it say it had to be at a Verizon store b/c that would be stupid. Why would Best Buy advertise the promotion for Verizon if they couldn't? I was also told that I would receive the bill credit within 4-5 billing cycles and I have now passed that timeframe. So I'm asking you Kinquana, what is it that you plan on lying to me about b/c I've been lied to NUMEROUS times and I'm getting quite sick about it. The next call I make will be the BBB and the FCC b/c I'm due the money that was promised to my account and I have yet to receive it.
Having major issues getting my $150 per line port credit. Every single rep in the store and on the phone back in December mentioned that I would get $150 per line for porting a #. Now VZW is claiming that while I was told this...I "should have been told" that I also had to enter into a 2 yr agreement. Why on earth would I do that when I just purchased $2000 worth of VZW compatible equipment outright? Obviously, I would have never switched if that requirement had been relayed to me. I honestly don't care if it was buried on a website somewhere...TAKE RESPONSIBILITY for every single rep in your Boynton Beach store and for your telesales area telling me I'd get a $150 per line credit and now pulling a bait & switch tactic. I convinced my wife and mom to move from their carries as well so you effectively got 3 people to leave their carrier (incur a termination fee) with a promise of a $150 per line credit 3 months in the future and are now stating that I should've gone into a full scale investigation to determine whether any additional requirements (not relayed by any rep) may have be creatively hidden in order for me to get the promised $150 per line. I am now working with my 3rd supervisor Tina who states she will call me Monday. While Tina was pleasant, it does not make up for the massive bait & switch that VZW is getting away with to acquire new customers.
It says this clearly everywhere I see the advertisement (emphasis mine):
Switch & get $150 bill credit for every smartphone line! 2yr or Edge activ req. Takes 2-3 bill cycles
A couple of thoughts on your response. First off, the ad you pasted represents a different offer ($100, not $150 per line). In addition, when you enter a VZW store (in S FL) and explain that you are contemplating moving to VZW, the minute you mention that you refuse to sign a 2yr deal or finance a phone (in other words, you will bring your own brand new device purchased elsewhere) they kindly tell you to deal with telesales as clearly in-store VZW reps are not given the incentive to spend time acquiring that specific type of customer. When you then deal with telesales, all you have to go on is their word regarding monthly charges, fees, and promotional credits such as this one. Clearly telesales was aware that I am bringing my own phones (after all they had to send me the SIMs and take down my IMEIs) and still chose to tell me that I'd be entitled to $150/line. Once again, this comes back to small print on an ad (an ad I was not given during any point in the sales process) versus dealing with phone reps. In my case, I asked the phone reps to notate my account that I'd get the $150 per line and VZW has still not credited my account 5 months later. At this point I'll wait for Tina's call and take it from there.
Good luck. All the port in offers, whether $100, $150, OR $200 over the last half year or so have all required some type of contract or Edge commitment. They don't want you getting the money and bailing right away. Remember, this is what Verizon falls back on almost every time (from agreement terms of service):
This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement.