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$225-ish Trade-in benefit was gone

When I traded my iPhone 7 with a new iPhone XR, I was promised to have $450 trade-in benefits issued over 24 months. There should be $18.75/month. The promotion will stay even we changed the host, said the rep at Verizon shop. We knew we were going to change the host after a year because the original host would leave eventually. Before we switched the host, I double-checked with the rep through the phone to make sure the total monthly payment would remain the same. But now ever since we changed the host, my trade-in benefit was long gone!!!! I still have 12 months to go, which was around $225! The rep told me the promotion was stopped because we change the host and account. So they were telling me the wrong information all the time. I would certainly not change the host if I knew my promotion will be gone. And I'm not the only victim in the family plan. The other person is also the victim!

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