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$25/mo credit - when will it show up?
keiffers
Novice

So I upgraded via Early Edge to an S6, and I just got my bill (you guys are fast). So the sales tax for the phone is there, knew that was coming and the monthly edge charge. Problem is that one of the mail reasons I went via Edge was because I'd get a $25/credit per month because I had a 6GB/mo data plan - thats not on my account.

I was under the impression it would be immediate, so Verizon where is it???

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Re: $25/mo credit - when will it show up?
vzw_customer_support
Customer Support
@keiffers

I want to ensure you are receiving the necessary credits on your wireless account!

Are you currently on a More Everything plan?  Have you reviewed the line detailed charges for the line that upgraded to the new Edge agreement?  Let me know if you see the Edge discount there?  Keep me posted so that I can further assist.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: $25/mo credit - when will it show up?
keiffers
Novice

Yes, I am on a More Everything 6GB Plan but there is absolutely no credit other than my regular employer discount.

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Re: $25/mo credit - when will it show up?
dilbertaz
Sr. Member

If you look under My Plans and Services at the bottom left below messaging, data, voice plans you should see any discounts and that is where you would see your Edge discount, and it should be there immediately:

Promotions and Discounts

    • FREE 25GB CLOUD

    • $25 OFF EDGE SMARTPHONE ACCESS

  • xxx-xxx-xxxx

    1GB BONUS DATA/MO FOR 1 MOS

    1 GB

    Expires May 06 2015

     
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Re: $25/mo credit - when will it show up?
keiffers
Novice

As I indicated, there is nothing there on my bill - I just got it and its higher than it should be, so no $25/mo discount in effect. Its on my confirmation letter, but its not on my actual bill

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Re: $25/mo credit - when will it show up?
docj067
Member

According to the Edge page, it says 2-3 billing cycles for the credit to be added on, however, I myself am on my 4th billing cycle and still haven't gotten it yet.

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