My wife and I switched back to Verizon in April of 2020 based on the promotional offerings at that time. Specifically, $550 trade in offer for both our iPhone 8 and to switch offer, with unlimited plan, of $150. Since that time only my wife has received credit for her phone and neither of us has received our $150 gift card after 3 months of payments.
I am demanding, at this point, my case be escalated and that the proof my phone was sent to you in exceptional condition be reviewed. I have thoroughly documented the conversations and documentation regarding this matter. This runs dangerously close to class action practices identified as "Delay and Obstruction" tactics.
Immediate resolution: $550.00 trade in value for my phone and two $150 Gift cards, as assured, for switching to Verizon and selecting an unlimited plan.
Hello, being on top of your promotional offer is vital, especially if you are administering your finances. You have certainly been through a lot. The last thing we want is for you to have a negative impression of us. We value your time and want to help you effectively. We sent you a Private Note.