Thank you for using the community forum. We always appreciate our members working with each other when they get the chance. Unfortunately, these questions won't be able to be answered by community members, as they are account specific. You can always get help with your account be using any of the customer service options here: vzw.com/contactus However, we have sent you a private message in the forum system that you can reply to through your email service provider. We'll be happy to answer your questions there. Have a great day!