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55+ loyality very low priority, poor service
Rockerw
Member

At my employer anyone with this plan has no service. Being a highly congested area I’m guessing a more expensive plan will get better service however basic plans with other carriers get perfect coverage. What is Verizon’s reasoning for doing this to loyal customers who are required to pay full price for upgrading phones? My phone upgrades have never been less then $1k.

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Re: 55+ loyality very low priority, poor service
vzw_customer_support
Customer Support

Good day, Rockerw. Please be assured that out goal is to provide you with excellent service everywhere. You mention that you experience service issues at your employer due to network congestion. Is your service back to normal when you are not at your employer's?

Do you experience service issues during specific times?

What is the ZIP code, and the nearest street intersection to the impacted area?

-Antonio

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