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5g internet gateway not connecting
Hans2818
Member

Hello,

My 5G Internet Gateway for home internet is blinking red (no 5G signal). I tried resetting from the router website and unplugging and plugging in. Worked great for months. Now I cannot get connected with any representative and am unable to find any other troubleshooting options. #fios #homeinternet 

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Re: 5g internet gateway not connecting
jav6
Sr. Member

@Hans2818 wrote:

Hello,

My 5G Internet Gateway for home internet is blinking red (no 5G signal). I tried resetting from the router website and unplugging and plugging in. Worked great for months. Now I cannot get connected with any representative and am unable to find any other troubleshooting options. #fios #homeinternet 


Maybe provide your location, zip code and closest major intersection.

...Just another VZW customer...trying to offer some assistance...
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Re: 5g internet gateway not connecting
Ann154
Expert
Expert

Is the 5G internet actually a Fios service? If you don't have a landline internet connection, then I don't think so. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: 5g internet gateway not connecting
vzw_customer_support
Customer Support

Hans2818, internet issues are a pain we do not want you to have. We will be pleased to help you. jav6 and Ann154 have asked some great question. Is you home internet provided by Verizon Wireless or Verizon/Fios?

For Verizon Wireless 5G home internet, have you tried the

Troubleshooting Assitant - Verizon 5G Internet Gateway

https://www.verizon.com/support/5g-internet-gateway-troubleshooting/#!/main/device/&LVSKIHP&9651/mai...

 

-Jacob

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