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6.5+ hours on hold, literally struggled to even post this...
SaintTM
Member

Just switched from T-Mobile - it usually took at most 5 minutes of wait time to talk to their rep. They even allowed you to skip the automated system.

This is absolutely nuts - one of the lines is not working and we can't make calls out of it. I scoured the online stuff and find nothing.

I finally got ahold of a rep just now after a 1.5 hour wait then he says he can't solve the problem and will transfer me to tech support. Been an hour on hold again.

This is on top of 3-4 hours of waiting yesterday and just giving up.

Does anyone know what I need to do to cancel my lines/service with Verizon and return all their stuff? I can't do this lol this customer service is trash. 

Can I only cancel my account through the phone or can I do that online? Do I get a full refund?

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Re: 6.5+ hours on hold, literally struggled to even post this...
vzw_customer_support
Customer Support

Hello, SaintTM. We want your port experience to be seamless. Support is here for you.  Have you received the confirmation text confirming the Port has been completed? *Bee

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Re: 6.5+ hours on hold, literally struggled to even post this...
SaintTM
Member

Hi VZW, my port worked on only one line... Either way, I'm done with this.

Can you please cancel my service? I don't want you as my cell carrier, please just cancel all the lines and everything - I will ship everything back to you tomorrow.

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Re: 6.5+ hours on hold, literally struggled to even post this...
SaintTM
Member

VZW I've only had the service for 2 days, pretty sure the sales rep said 30 day returns/cancellation.

I'm serious I definitely can't work with a company that gives 0 sh**s about its customers.

Please tell me what I need to do to cancel my service and get fully refunded.

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Re: 6.5+ hours on hold, literally struggled to even post this...
vzw_customer_support
Customer Support

We are truly sorry about the whole ordeal. What we suggest you is to contact our Port experts at: 1-888-844-7095 to check the reason for the delay. Keep us posted.

~Maria

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Re: 6.5+ hours on hold, literally struggled to even post this...
SaintTM
Member

LOL you want me to spend another 6 hours on the phone just to cancel my service with you?

Please I'm BEGGING YOU please just cancel my service and send me a return label I will send you all of the equipment you guys sent me.

Please, don't make me go through more hours of phone lines. I'm busy, I have a life, kids, a job. Please just cancel this I need to go back to T-Mobile's customer service.

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Re: 6.5+ hours on hold, literally struggled to even post this...
vzw_customer_support
Customer Support

Your time is valuable to us and we would like to help as soon as possible. We sent you a prepaid label on your box to return your device if needed. Do you have the box and the return label?

~Maria

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Re: 6.5+ hours on hold, literally struggled to even post this...
SaintTM
Member

The return label is to exchange my old phone as a trade in. Can I use this label to return the phones you sent me? You sent me an iPhone Pro Max 13 and 12 with an Apple Watch 7.

When I return all these, will I be charged fees? Also can you cancel my lines and close down the account?

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Re: 6.5+ hours on hold, literally struggled to even post this...
vzw_customer_support
Customer Support

Please send us a Private Note, so we can further assist you.

~Maria

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Re: 6.5+ hours on hold, literally struggled to even post this...
SaintTM
Member

No. I’m not sending you a note, I’m not calling you, I’m done with your customer service. I just want to cancel my account.

Listen, if I have to spend 6 hours on phones when I’ve had your service for 2 days I imagine this is going to be a really bad experience. T-Mobile answers their phones with all US based customer service within 5 minutes. I’m going back to them.

What happens if I have another issue I can’t fix? Do spend another 1/4th of a day listening to elevator music on hold? No thanks lol.

Pleasse cancel my lines and refund me, I will send you everything back. If you want to talk to me on the phone then YOU CALL ME I will not be calling you.

If my service isn’t terminated by next week I will do a chargeback on my credit card and mail you your phones myself. Thanks.

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