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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
7 Dollar Assistance Fee
Djackson1970
Member

So i had a payment agreement since I am unemployed due to covid i set an agreement but needed to change it sue to my money coming into my account late and when i clicked to change it it said i was unable to do so, So i had to call and was charged the 7.00 Assistance fee and at the end of the call the agent said to avoid paying the fee just change the agreement in the app well i tried that multiple times looks like Verizon locks your agreement after so many days so you have to call to pay the extra 7.00 bucks i do think this is ridiculous and you can ridicule me all you want its my opinion and to me its complete garbage. If i could have changed it I would have in the app, Especially  when money is super tight at Christmas time. 

Re: 7 Dollar Assistance Fee
Smb2020
Member

I forgetting it get it.  Assistance should be included with subscription to the service.   People will yes-man themselves into pics poor treatment to avoid looking like a complainer but it is just another way of nickel and diming consumers.  People's enthusiastic acceptance of whatever dear-leader corporate overlords say is the reason Apple feels confident enough to exclude chargers from the box with their new phones.  Brazil wasn't having that, Americans want to save face and not complain. It's garbage, especially right now. 

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Re: 7 Dollar Assistance Fee
Tigerstep
Sr. Member

A reconnect fee is $20 per line, my bank charges $25 for an overdraft, credit card charges $39 for a late fee. A $7 fee to avoid more expensive fees is preferable to paying higher fees for being late.

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