Absolute worst customer service just to get an update....

[rune667]

It has taken over 2 days of constant chats, texts, and phone calls with over 10 different "customer service" technicians, only to be interrupted in the middle of each by either the chat timing out, or the phone call dropping, and NO resolution is ever reached.

The only thing that happens is that my account gets overcharged with "mistaken" charges, device pricing changes, and unauthorized plan increases that I can never get anyone to resolve.

Each time a conversation is started, I am bumped off and have to start all over with a new person.

Seriously lacking in communication and follow through...

[vzw_customer_support]

rune667, I'm truly shocked to read about this all happening. You deserve top-notch support at all times & we definitely want to turn things around for you as quickly as possible. I've sent you a Private Note so that I can gather much needed information that I'm not able to gather in public. Please meet us in the Private Note for full support. Thank you in advance. -Alicia