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It has taken over 2 days of constant chats, texts, and phone calls with over 10 different "customer service" technicians, only to be interrupted in the middle of each by either the chat timing out, or the phone call dropping, and NO resolution is ever reached.
The only thing that happens is that my account gets overcharged with "mistaken" charges, device pricing changes, and unauthorized plan increases that I can never get anyone to resolve.
Each time a conversation is started, I am bumped off and have to start all over with a new person.
Seriously lacking in communication and follow through...