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Absolutely no customer service!!!!
rdcormia
Member

What has happened to Verizon customer service? I can't connect to ANYONE who can help me with a technical support issue, the chat service is USELESS!!! Are there other carriers who have real customer support?

Re: Absolutely no customer service!!!!
Doggo
Novice

When people stop calling in with stupid questions and when Verizon figures out closing centers to overload workers is a terrible model, you'd get better support.

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Re: Absolutely no customer service!!!!
vzw_customer_support
Customer Support

We can assist you here online with a Private Note, or you can reach out via facebook or twitter.  *Gen

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Re: Absolutely no customer service!!!!
rdcormia
Member

PLEASE reach out to me - you have my contact email. I have tried 5x to reach ANYONE who can focus on my problem. I have to resort to driving nearly an hour to a Verizon store because you don't have technical support!!! 

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Re: Absolutely no customer service!!!!
vzw_customer_support
Customer Support

We know that you have several options to contact us (https://www.verizon.com/support/contact-us/) and we thank you for contacting our Social Media team for assistance. We are happy to assist you via Social Media as you contact us here. What specific Verizon Wireless technical support questions (https://www.verizon.com/support/troubleshooting/smartphones/) can we answer for you today via this channel?

 

-Antonio

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