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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Account Manager Can't Login to My Verizon

The account manager is not able to sign-in to My Verizon and can't change password as the email is not being sent to the account manager email. The account manager is attempting to assign a second account manager and request paper bills. Made multiple attempts over several days. This is very frustrating!!!

Re: Account Manager Can't Login to My Verizon
Customer Support

Ted371, we apologize for the issues the account manager is having when they try to log in. I log into Mt Verizon account, to pay my bill, so I know how crucial it is for the account manager to be able to log in. 

To ensure the issue is fixed, the account owner will need to add the account managers email to their mobile number. We will be pleased to help. Are you the account owner?