The account manager is not able to sign-in to My Verizon and can't change password as the email is not being sent to the account manager email. The account manager is attempting to assign a second account manager and request paper bills. Made multiple attempts over several days. This is very frustrating!!!
Ted371, we apologize for the issues the account manager is having when they try to log in. I log into Mt Verizon account, to pay my bill, so I know how crucial it is for the account manager to be able to log in.
To ensure the issue is fixed, the account owner will need to add the account managers email to their mobile number. We will be pleased to help. Are you the account owner?