Account Manager follies

[gaclark]

I submitted a request to become an Account Manager, which was approved by the Account Owner. BUT...even though the owner's My Verizon app shows my request was approved, I only see that my request is still pending. Is there something either of us needs to/can do to fix this?

[vzw_customer_support]

Hello gaclark, we know the importance of being able to manage your account, and we'd love to help. Please send us a private message to better assist.

UbaldoJ_VZW

[gaclark]

Trying to send a private message, but do not know what user name to use.