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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Account Owner Assignment


My wife and I just switched back to Verizon today. I went online to ensure that auto-pay was set up and was informed that I am not the "Account Owner." My wife is also not listed as the "Account Owner." Somehow there is a phantom "Account Owner" and no way to claim that role for either of our profiles. Please advise.

Thank you

Re: Account Owner Assignment
Sr. Member

Whoever's social the account is under is the owner. The online account sounds more like someone it's registered as an account member. You're going to have to call CS and have the deregister your My Verizon account to re-register. First person who registers gets asked if they are the account owner or member -- the latter has limited access.