why am I not being soon as the account owner
Is it possible you're using an (alternate) login that does not have the 'account owner' privilege? You might call 800-922-0204 and have an agent verify your account logins for you.
This is an easy one to fix. The first person to register the My Verizon account usually selects the Owner status. https://login.verizonwireless.com/accessmanager/public/c/reg/start?goto= The next person is usually the account manager. https://m.vzw.com/m/v9F8Wh1 Both can be fixed on our end. Please send us a Private Message for account-specific help. - Carter