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Account suspended - I don't know why and can't get ahold of Verizon
chanega
Member
‎04-27-2020 09:46 PM

I just transferred to Verizon and our phones were working fine for at least a week. I noticed today that they weren't working and logged onto MyVerizon to find that they had both been suspended. I can't reconnect them online (through web or app), can't make any calls out (not even to *611), and can't seem to get through to them on chat. We've paid our bill. Any tips on what to do or how to get through to Customer Service?

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Correct Answer!
Re: Account suspended - I don't know why and can't get ahold of Verizon
vzw_customer_support
Customer Support
‎04-29-2020 09:58 PM

We do want to help with your concerns. We have sent you a Private Note. Let's continue this in there.

- ElizabethC_VZW

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