I just transferred to Verizon and our phones were working fine for at least a week. I noticed today that they weren't working and logged onto MyVerizon to find that they had both been suspended. I can't reconnect them online (through web or app), can't make any calls out (not even to *611), and can't seem to get through to them on chat. We've paid our bill. Any tips on what to do or how to get through to Customer Service?
We do want to help with your concerns. We have sent you a Private Note. Let's continue this in there.