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Adding a 11th line
Hagler55
Member

I am hoping someone from verizon can help escalate this issue.  I am trying to add another line to my account which will be my 11th line which is over the 10 line limit for ordering new phones online.  I called customer service a week ago and was told it could be done through them once I knew what phone I wanted to buy.  They claimed to have noted my account.  I called back yesterday, a week later, and was on the phone for over an hour going through the process all over again.  I was transferred to tele sales department and was told they need to get managers approval.  I asked for them to call me back after it was done since I needed to head out to a doctors appointment.  Never got a return call so called again today and went through the process all over again.  Was told I needed to talk to the back end department and was transferred there twice and disconnected both times after spending 3 hours on the phone.  I am a long time verizon customer with never one missed or late payment.  I would think obtaining approval for an 11th line should be something I should qualify for.  VERIZON - Please help resolve my issue and escalate it to the appropriate channels as I can't seem to call and talk to anyone in customer services that has the right authorization level to complete my request.  

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Re: Adding a 11th line
Tigerstep
Sr. Member

There's no such thing as a "backend department". If you want more than 10 phone lines on the same bill, you need to open a business account.

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Re: Adding a 11th line
vzw_customer_support
Customer Support

Thank you for the details you've provided. I'd like to help provide some clarification. An account can have 10 phone or tablet lines and 20 connected devices. There isn't a way to make an exception. You should however be able to create a subaccount. https://www.verizon.com/business/support/basic-internet/manage-subaccounts/ - Carter

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