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Additional data purchase not showing
Auburntiger1856

We are running low on data and going on a trip so we purchased an additional GB, but we are still showing low data.  Does it kick in when we run out of the origianl data?  I figured we should see the additonal 1GB.

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Re: Additional data purchase not showing
bearone21
Leader

i just made a change & saw the difference in data plan almost immediately in myverizon on the pc.

not sure where you'll see it on the phone in myverizon.

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Re: Additional data purchase not showing
vzw_customer_support
Customer Support

Auburntiger1856,

 

Being able to access all parts of your phone while on a trip is a must, especially when it comes to data usage. Let's work together and ensure your 1GB has kicked in. Did you receive any confirmation that the 1GB add-on was successfully purchased? What happens when you log in online to your My Verizon account versus the application, or vice-versa? Also, to make sure I'm not assuming anything, where are you traveling (domestic trip, international, etc.)?

 

RyanC_VZW

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