The main reason we went with vxrizon was to get the best service and the phones we want. Well we all know there are normal issues with service. Now we are hitting a financing limit wall that was specifically designed to make you as a customer feel absolutely helpless and out of control. You cannot pay off half your phone for early trade in and upgrade because those same phones you would be trading in would still be considered under my financing limit. Which essentially means anytime you want to upgrade something early, you need a finance limit of twice the value of the phone, if you intend to finance at all. The amount you’ve already paid on the phones also does NOT go toward and deduct the total amount financed by the phones. This internal system needs significant review if vxrizon intends to keep customers. This seems to be a prevalent issue after reading through another thread. There are many quality of life improvements that could be made to the system to make it feasible. If they want to give us finance limits, make them large enough to do something with, otherwise some people will literally not be able to get 2 phones on a two line account. Amounts paid toward your phone reduce the total amount financed which makes total sense. Allow trade in and early upgrade to exist so that when upgrading early and trading in, the amount financed by the phones you’re trading in would reduce the amount currently financed to allow you to actually use the finance amount to help finance the new phones. The way this system works makes no sense and needs to be overhauled. vxrizon is not here to be your friend or even to provide you great service (which they don’t). Being with vxrizon over 15 years and not one transaction has ever been straight forward. If you call to ensure a transaction will run smoothly, they may say yes but you better know the next day when you try to make that transaction, it will be different than the day before.