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Another Trade In disaster story
poolecw1
Member

Someone please tell me they have actually gotten some resolution with their trade in horror story....

 

I traded a phone in in June 2021 for $700 credit over 24 months.  I was sent a return label from Verizon and was told the credit would start in 2 to 3 billing cycles. I even upgraded to the unlimited plan as part of the agreement.

Fast forward to 6 months later.  The credit has yet to show up.  On top of that, no one at Verizon can seem to tell me anything.  I have either chatted with or spoken to at least 15 people over the last 2 months.  I have proof of delivery showing the phone was received at their Returns Center in Texas.

I am going to file a compliant with the Better Business Bureau in hopes I can get them to honor their trade in agreement with me.  There are too many of these stories on this forum.

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Re: Another Trade In disaster story
poolecw1
Member

I just submitted a complaint to the BBB.  Maybe they can help....

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Re: Another Trade In disaster story
vzw_customer_support
Customer Support

poolecw1, we certainly want to get this resolved. Do you have the trade in submission ID?  -Tionna

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