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Any way to retrieve a chat log that I had with a sales rep?
HollyBB
Member

Feel SCAMMED after 20 years of being a customer......

Re: Any way to retrieve a chat log that I had with a sales rep?
vzw_customer_support
Customer Support

Oh no, HollyBB! This is certainly not the way we want you to feel! Your loyalty means the world to us and we are here to help in any way we can. Our intention is to help you in the best way possible and provide the world-class customer service you deserve. How may we be of assistance? 

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Re: Any way to retrieve a chat log that I had with a sales rep?
HollyBB
Member

I have been a loyal customer for about 20 years, so I want the customer service chat log from 8/24/2020.  What was offered to me is not being honored, and if I knew that was going to happen I never would have changed my plan.  I am truly ready to change providers, I couldn't be more frustrated with how things have taken a turn.

Re: Any way to retrieve a chat log that I had with a sales rep?
vzw_customer_support
Customer Support

We do not want to see you go. We are here to work with you. Please send us a Private Note to proceed.

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Re: Any way to retrieve a chat log that I had with a sales rep?
HollyBB
Member

Private Message has been sent - 9/26 @ 7:46pm CT

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Re: Any way to retrieve a chat log that I had with a sales rep?
anneksksk1
Member

Same for me. And they told me that they can't do anything for me. I contact someone from their leadership team and rquested help.

Re: Any way to retrieve a chat log that I had with a sales rep?
vzw_customer_support
Customer Support

We want to help you get this correct, as I understand it's important to honor what was offered. Please meet us in private to better assist you. 

 

 

AaronS_VZW

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Re: Any way to retrieve a chat log that I had with a sales rep?
HollyBB
Member

Yeah definitely not getting anywhere !!  All I wanted was the chat record

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Re: Any way to retrieve a chat log that I had with a sales rep?
vzw_customer_support
Customer Support

Sorry for any trouble! Once the chat has ended, we no longer have access to re-send the transcript.

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