After 16 years of loyalty, Verizon does nothing to keep their long term customers. This is sad. All I wanted was an affordable phone upgrade. This is the original service I signed up for. Free phone every 2 years with renewal. We are not cash cows. It's time to offer similar incentives to long term customers that they do for new customers. Otherwise, what is the benefit for sticking around? I keep getting the comment from customer service that they are rated #1, but that does little for those on the West coast. I'm sorry to say, I will be moving on. I hope Verizon sees this and starts to understand they need to compete for our attention.
People are letting nostalgia glasses make them forget the math.
When Verizon had the "free" or 99c phone, smart phone lines doubled to $40 from either $20, $25 or $15 depending on plan and amount of data. Most recent example of how you paid the entire time was the first gen iPhone SE. Contract pricing made your line $40. The current plans at the time had a $20 line charge and the device payment was $16.66. You ironically paid more for the one advertised at 99 cents.
The incentive to stay is the plan. If it's one everyone can sign up for, there is nothing special. My plan is not a plan new customers can get and costs much less than going to Tmobile. I pay for my phones and don't see a problem with this if my service is what I'm paying Verizon for. Your carrier doesn't make phones or decide what they retail for.
We want to ensure you get the assistance you need, 16year_customer. We understand the importance of getting a deal when upgrading and are happy to help you find a promotion that best fits your needs. Was there a specific deal/device you were looking into?