Since I initiated service with Verizon Wireless in December 2019, I have had and been able to use Apple Music for free since it’s included with my plan. For many many months it showed my line and an account manager’s line “enrolled” with the add-on for Apple Music.
For some unknown reason, my line suddenly decided it was not going to show as enrolled in Apple Music. I can still use Apple Music just fine. It just won’t SHOW as enrolled in the add-ons section of my account.
I’ve tried a few times to get this corrected. Mostly I am just treated like a fool when I’m asked “Does it work?” and I respond “Yes.” I not only want Apple Music to function, but I would also like my online account in My Verizon to accurately reflect my services. Is that so wrong?
I’m glad screenshots are possible in the Verizon community since they are not possible to send when chatting to customer service. Absent screenshots, they can easily pretend that I’m making things like this up or that I don’t know what I’m talking about. Well, see screenshot below. And yes, I have selected “enroll” many many many times and gone through the process. It just never updates and shows my line as enrolled. The account manager, however, has never once had this issue. His line has continued to show as “enrolled” since activation of his line.
CS literally can't do anything about the Verizon app. If you're not being charged for it and it's just a visual bug, contacting CS is only making customers with real issues wait longer.
Who made you Queen Grand High Poobah of judging what is worthy of customer service’s attention and what is not? And how silly of me to think Verizon cs would be able to “do something” about the Verizon app…oh wait…only I wasn’t using the app. I was using a web browser. I don’t think it’s too much to expect that for $300/month-which is what I pay for 4 lines-I should be able to log in to my account and see an accurate reflection of the services I have. I mean, what’s the point of having online account access if none of it really matters? Could you also send me the brochure that apparently you were given and I was not that clearly defines what cs can and can’t do? It’s so funny, they’ve got an army of people that work in customer service for Verizon that can’t do anything about anything. Maybe Verizon should just lay all of them off and save themselves the expense? I think a computerized voice can tell me they can’t do anything just as well as a live person.