I switched over to Verizon and signed up for the Play More Unlimited plan that comes with free Apple Music. 5 out of my 6 lines switched over to the Verizon Apple Music plan flawlessly, but the last line has had nothing but problems. When I try signing up it says, "this membership is already being used with a different Apple ID." I've never had another Apple ID besides this one, and I know the problem is on the Verizon side because I pay for Apple Music right now and it works fine.
I've spent sooooo much time on the phone with technical support and nobody can solve my issue. Almost 4 hours with level 1 technical support. 2 hours with level 2 technical support (which I've been waiting over a week for a callback about my issue), and another hour with Apple technical support.
Has anyone else encountered this issue and been able to fix it?
It's frustrating to have issues with your Apple Music subscription, jordanriding. I appreciate these details and let me try to help you based on the few facts you have given to us. The Apple ID does route the way that the Apple Music would work when it is related to your plan. Have you tried going online to Apple's Music to confirm there is not another Apple ID hindering the use of our offer? Did Apple return your call since you posted this issue? Here's a link that helps with managing your Apple Music subscription https://support.apple.com/en-us/HT204939 and please review the whole page on how to ensure there are no previous subscriptions causing the issue you are encountering.
It was Verizon level 2 tech support that was supposed to reach out to me, and I still haven't spoken with them. The link that you provided doesn't let me see what Apple ID is using the Verizon Apple Music subscription. I would only think that is accessible on your end since Verizon is providing the free Apple Music offer. My paid version through Apple works just fine. It's only the Verizon Apple Music offer that doesn't work because it thinks it's associated with a different Apple ID. Is there not a way for you guys to clear out the other Apple ID that's associated with the subscription? Or refresh it somehow?
Hi jordanriding, I've had this same issue since October 23rd and can't get Verizon's IT to clear the apple ID for me either. My second troubleshooting ticket is still pending for about 4 weeks now.
Did you get this resolved yet?
I've contacted Apple 3 times also and they can't even see the Verizon music subscription on their end so they are unable to change anything.
Nothing has been resolved yet. I would think that there's a way for them to see which Apple ID is using the subscription for any particular phone line that's taking advantage of this offer, but I guess there isn't. Somehow they think it's Apple, but it's clearly not because my regular paid Apple Music subscription works flawlessly. It's just the Verizon offer that doesn't work.
It's vital to be able to take advantage of the great Apple Music promotion with our unlimited plans. So, let's get to the bottom of this delay for you and get a solution in place. I would like to take a closer look at your current ticket information and move forward from there. To do so, I have sent you a Private Note. Please respond at your earliest convenience.
Thanks for the update, jordanriding. I've contacted Apple directly 3 times now and they can't see anything concerning the Verizon apple music subscription.
The paid subscription we have works perfectly also on any device we sign in on. Just can't use it on two devices at once. Good luck.
Hey jordanriding, Were you able to fix this issue? I've been having the same problem for months and have tried everything to resolve this issue. And unfortuantly, without trying to sound rude, Verizon customer support on the phone, live chat and here on the forums have no idea on how to fix this issue and it seems that they are not even aware that this problem even exist.
The last Verizon rep. I talked to made me contact Apple and told me that this problem has to be fixed by Apple and then Apple told me that this problem has to be fixed by Verizon. It's an endless loop.
668, it's not our intention to have you going in a loop. Here's what we can do:
As far as the Apple ID that is associated with the promotional subscription, we would not have that information on our end. We had sent a message to you previously, did you receive that message?
TakendraW_VZW, not sure if your response was meant for me or not. I have not received a message you are referring too.
I have talked to a least 10 verizon technical support representatives, several have walked through the process with me and through an app that they were able to take over my phone. I get the same error message as the previous poster who I think that's who you are trying to refer too and not me.
I have also talked to Apple 3 times with the last time on a three way call with Apple and Verizon. Apple says they can't do anything and cannot see the Verizon memberships.
IT IS an ENDLESS LOOP!!! Wish we could get comp'd with a subscription through APPLE until this is resolved.