Astronomical data charged on my account

[dab123]

I downgraded from 4GB to 2GB because I have basically stopped using my iPad, except to order Starbucks and maybe refresh FB a couple of times, and within half an hour it had been using up more than 200 MB--which is more than what I have used in a DAY for these past years when I was on 4 GB. I have no background apps refreshing, downloads are only enabled on WiFi, and I see no videos on my iPad. I do all heavy data stuff on my mac.

It's just surprising to say the least that such spikes only occurred when I downgraded my plan.  This is a real problem and Verizon is just exploiting the difficulty of proving this.

[Tigerstep]

The 2GB plan has been retired. It's 5GB and 10GB now before unlimited. In fact, the 5GB plan should be cheaper than your old 4.

[dab123]

The response does not speak to the substance of the concern--and I see this pattern of deflection, and push towards higher data plans, as a standard practice of "senior members."

It is also not entirely correct. Though you are correct that the 5GB is cheaper than then 4GB I had, old customers still have access to their old plans, which is why I was able to change.

The issue here however is bizarre spikes in data that push people to get higher plans.

Should not be hard to see what is happening.

[vzw_customer_support]

Hi, there! This isn't the experience we want you to have with us, and we're here to help. We'd like to explore this further. We have sent you a Private Note.

BreannaH_VZW