Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
Asurion is hurting my relationship with Verizon
  • Problem: My phone displays a thin vertical green light.
  • Solution: Replace the lcd screen *according to an Apple technician. 
  • Actions: I tried getting my phone repaired by filing a claim with Asurion, the website isn't working and I'm getting the following error message after entering my phone number and access code... 

Sorry, we're unable to continue your claim.

An error occurred while processing your information.

Please resume your claim at

If the problem continues, please call us at 1-888-881-2622 and we'll be happy to help you.


  • Further Action: Verizon customer support does not have another way to connect me with Asurion, one representative suggested that I go to a Verizon store and purchase a used or new phone from them. I'm paying for the insurance but it seems that this is a non-working service run by Asurion and ignored by Verizon. 

If anyone knows a way to get this claim to work I would greatly appreciate your input.