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“At this time, live agents are unavailable to answer your call”
Prezdanielle
Member

This is absolutely ridiculous. It is 12 pm on a Monday and I have waited for hours. It still says there are none available. They even were supposed to call me at 11 but did not. 

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Re: “At this time, live agents are unavailable to answer your call”
vzw_customer_support
Customer Support

Hello, Prezdanielle. We noticed you posted this comment two days ago. Are you still experiencing an issue when calling in?

-George

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Re: “At this time, live agents are unavailable to answer your call”
Notrightnow1
Member

I have the same issue. I've called for 3 days. Nobody is available.  

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Re: “At this time, live agents are unavailable to answer your call”
Yepod84
Member

I called also and it said the same thing. Just when you need to talk to someone no one is there to help. 

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Re: “At this time, live agents are unavailable to answer your call”
vzw_customer_support
Customer Support

Hi, Notrightnow1! Thanks for reaching out to us. Please send a private note, so we can further assist.

*Alexis

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Re: “At this time, live agents are unavailable to answer your call”
vzw_customer_support
Customer Support

Hello Yepod84, thank you for contacting us. We've sent you a Private Note to better assist. 

 

~Baldo

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