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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Auto Reply missing in Message + app - version 8.3.3 on Samsung S22
elmerkelly
Member

Hi -

I used to have Auto-Reply (for text messages) on my Samsung Galaxy S5.  That option is missing on my new Samsung Galaxy S22.  Can anyone help?  Someone mentioned uninstalling / reinstalling the app fixes it, but the system will not let me uninstall the app.  I'd appreciate any advice. 

 

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Re: Auto Reply missing in Message + app - version 8.3.3 on Samsung S22
vzw_customer_support
Customer Support

Good morning. I hope you are having a good morning. I know the Auto-Reply can be nice to have. You can try to remove the app and install it again. If you still have issues then please report it. 

  1. Open the Message+ app.
  2. Click Menu > Get Help > Report a bug.

Does this help? 

-Amber

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Re: Auto Reply missing in Message + app - version 8.3.3 on Samsung S22
elmerkelly
Member

Thanks.  As mentioned, I can't uninstall it.  I did report a bug, but I've seen many previous posts that indicate Verizon isn't very responsive to these requests.  That's why I'm reaching out to the community.  Thanks again for taking the time to respond.

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Re: Auto Reply missing in Message + app - version 8.3.3 on Samsung S22
elmerkelly
Member

All set now.  I went to the Wireless Zone store and the technician fixed it.  When he handed it back he said he didn't know what he did to fix it, but he created a "profile" under settings.

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Re: Auto Reply missing in Message + app - version 8.3.3 on Samsung S22
vzw_customer_support
Customer Support

Awesome update.
We're glad to learn of this conclusion. 

-David

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Re: Auto Reply missing in Message + app - version 8.3.3 on Samsung S22
vzw_customer_support
Customer Support

That's great to hear that you were able  to get it fixed. Please let us know if you need any further assistance. 

*Gen

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