Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Auto pay
breisinger14
Member

9/25/20  I have been working with Verizon for three months trying to set up auto pay since my husband died late June. I opened the account in my name and experienced one problem after another. We had had the account for years and I paid on line with the same checking account I have now. I set up auto, would receive message they had received payment , then 2 days later received a second message they could not process. Four times someone helped me sort things out and , four times, the same thing happened. Each time I list my much needed discount.  I sat in my bank while they researched and said they never received the request for payment while Verizon states they payment was always returned.  We have verified routing #, account #, and correctly completed applications. My bank does not use a separate routing #. It is the same routing # that Verizon accepts for on line payment and always has. My only resource seems to close the account and go elsewhere  I have been more than patient during a very difficult time, but I don’t see any other action.

i have never had such a poor and stressful experience. And I see that I have not been the only one.

0 Likes
Re: Auto pay
vzw_customer_support
Customer Support

I am very saddened to hear of your husband's passing. Our thoughts are with you. I will be happy to review the account to see if we have any additional details on what may be occurring. Please send us a private message on our Facebook page or send us a DM to @VZWSupport on Twitter, so we can further assist you.

0 Likes