I've been a Verizon customer for the last 5 months and I've had nothing but issues! My bill has been incorrect the last 3 months and just discovered that I have not been getting the $10 off a month for signing up for auto pay and paperless billing because I'm using a credit card.
Not once did the sales rep advise me that this is only applicable to checking account/debit card transactions. Not to mention, I would never provide my checking account info to later be hacked by someone either internally at Verizon or hacked from an outside entity.
This is a joke! For anyone out there who is considering moving away from your cell provider beware! I should have never left AT&T. Oh and just so you know... ATT offers the discounts to their customers who are using Autopay with a CREDIT CARD!!
New customer here. Same problem.
It's not advertised anywhere, that isn't hidden behind a few links while signing up. You go to setup auto pay and they slam you with this garbage.
No, I don't want to give you the numbers to my bank account. Yes, I would like the benefits of a credit card protection against my money.
It leaves a bad taste in your mouth and makes you want to instantly leave. Terrible.
I just had the same issue. I was going to change my plan, which included a discount via autopay but I had some more questions for the agent. So I called back and that's when I found out it had to be a debit card or bank account. No way would I set up my bank account with them. I spoke with a manager and got back onto my old plan.