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Since November 2019 I have been trying to set up Verizon autopay.  Talked with multiple reps with no avail.  Each rep said they had me set up with auto pay.  However each month no sito pay and received late charge from November 2019 to May 202 .   The issue that I was told is I had "home banking" with a bank.  Verizon can't tell you which bank.   Called every bank that I had a bank relationship but no banker said the had a "home banking" function.  Today, I spoke with very helpful banker who said they didnt have "home banking" but they had a product called "ebill".  I deleted the EBILL function. PLEASE.....VERIZON EDUCATE YOUR REPS AND SUPERVISORS!!!!  Auto pay was set up was set up for the yet the 7 time.  Hopefully this will work.  I have spent 6 hours on the phone to resolve this issue.  Fortunately only 4 months left till I can get rid of Verizon!!!!

Re: Autopay
Customer Support

Harrismommmy8, we know the importance of ensuring your AutoPay is set up successfully. Our apologies for the time spent on this issue. Regrettably, we would not be able to see any features that are set up with your home banking institution. I'm glad to see that you were able to talk to a banker to remove the ebill fuction and have this issue resolved. I'm confident your Auto Pay feature will process successfully now.  Please be sure to let us know if you have any additional concerns that we can assist you with. TanishaS_VZW

Re: Autopay
Sr. Member

Some phones say reset network settings, others say reset wifi, bluetooth and cellular. Both are the exact same thing.

For autopay, it's called home banking with your checking account if setup through them directly -- it's called direct deposit if it's setup through Verizon. Your post comes off as unnecessarily rude.