Okay so my community outside of Philadelphia was hit by an EF2 tornado spawned from Hurricane IDA.
Trees took down the drops to many of the houses on my street.
I called to report the issue 6 days after and was surprised to find Customer Support had no knowledge of the weather event. They Assigned me a ticket for someone to come out the next day.
I waited at my home as I was instructed to do, at the appointed time I was given. At the time of my appointment I got a text saying that they had identified the outage to be part of a larger event (which I knew and told them about), and that my appointment was cancelled. I then received a service restoration estimate text message for the next day. On each subsequent day since (7 days) I have received a new text message stating the restoration time would be the next day. On Sunday, I spoke to a Verizon Technician working on the pole who informed me that the signal on the street was good and that techs would be back the next day to run the drops to the houses. I understand that there is a lot going on and to repair but why send out a message every day and then change it? I usually work from home because of Covid, and now can't because I have no Internet. I have been going in the office when I know I can. Every time I get a new date I stay home because I was told I had to be there, so I am missing work and Pay. Please Stop Sending out dates you are not going to meet!
brennanm6207, we are terribly sorry to hear about your experience. Making sure you receive the support you need is important to us. Allow us the opportunity to guide you on the right path. Unfortunately, we do not have access to Fios accounts from this platform. Please contact our Residential team directly by following this link https://www.verizon.com/support/residential/home -Sylvia
My accounts are linked in my userid. This does not help at all. I do not have time sit and wait again. Remember that I have already logged a support call after waiting over 30 minutes. Verizon should be able to figure this out. On the website you offer there is nothing even remotely close to this issue, or a place to ask a question.
There are two forums for Verizon. The one you are currently in is the Verizon Wireless Community forum which is for the wireless network and services. For Verizon Fios and other Verizon landline services, you need the Verizon Residential forums instead. I have linked them below.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.