I am a new Verizon customer and ported in 3 new numbers on the up to $1,000 trade-in for 3 new iPhone 14 and 14 Pro via Verizon online customer service. I found out today that my trade-ins are not recorded and have to pay full amount for each phone. Has anyone experienced this issue?
I saved screen shots of the chat to make sure that I have had proof of the trade-in order request but Verizon is not interested in seeing it. One customer service rep asked that I resolve by going to a Verizon store and another recommended that I mail in the trade-in first and they will change the status to a trade-in for all three phones. I am weary just ship the 3 phones to Verizon without any further confirmation that I will receive the trade in value that I signed up for. There is another thread about Verizon reducing trade-in value as well.
Can anyone provide best way to resolve this? This seems like a bait and switch tactic as no one that I spoke to at customer service can do anything about it nor confirm anything. Received a lot of "if you do this, we can try..."
I am hoping that Verizon can be better than their competition.
Hello! Thank you for reaching out to us on Social Media! We certainly understand the importance of receiving the trade devices, so you can get your promotion. We'd be happy to take a look at the account. How does that sound? *Angela
That is definitely not the experience that we want for our customers! Please feel free to send us a private note so we can take a look on your account and check which options do we have to assist you with this concern.