Wasted over an hour and half on the phone tonight with nothing to show for but more promises....
My automatic bill pay got messed up so I finally looked through my bill and noticed I was paying for two $1250 iPhones. My wife switched to my unlimited plan in Oct 2018 to get the BOGO promotion but we never received anything. I called in to see what I could find out and after 40 min on hold with random check ins and being told they would have this taken care of.. click. Called back and there was “no record” of my previous call. 45 min later my complaint was “escalated”. Everyone has been “clueless” even though there are a bunch of people online having the same problem. What a joke. Not about the money. It’s about the principle now. I don’t care what it costs. If I don’t get what I was promised peace out Verizon.
We do not want to see you leave us, and we definitely apologize for the ordeal you went through. It's our priority that you receive all the promotions you qualify for. We will be glad to access your account so that we can provide you with precise information. We've contacted you via a Private Note to continue assisting you.
She got off her parents US Cellular plan. My mistake for just assuming a company like Verizon would do what they say they were going to do and I wouldn’t have to go over my bill with a fine tooth comb given that we pay $273 a month.
We have already paid in $1600 for our $1250 x 2 phones. Glad we signed up for Verizon and got messed up when everyone else gives you a credit for signing up a new line. Mistakes happen. I’m fine with that but this has been an absolute joke. I’m still waiting for my “evaluation” but no one could give me a case number or anything like that.
If I don’t get a call back soon with a credit I’m going to US cellular for the principle of the fact. They might appreciate our $200 bucks a month.
When you start service under the premise of receiving a specific deal, you should not accept anything else. I would like to help but don't want to duplicate any forms (evaluation) because that would interfere with the existing one. Just to clarify, did you have customer support fill out a form to have this corrected? Share more details.
I got tricked by Verizon too. I bought two phones and added an additional line for my son with the promise of getting a $749 credit. I don't even mind if the credit is prorated over 24 months. But now they are saying since I paid retail I don't get the credit, despite the fact that I have a transcript when I was purchasing the phones saying the opposite. Ugh -- I've only used Verizon, but if they don't give me the credit I'm gonna switch for sure.