Backup Assistant Plus

[phicks1951]

My backup assistance plus has stopped working.  How do I correct the problem? I'm not very tech savvy, so please give simple and complete instructions. Thanks for your assistance.

[vzw_customer_support]

Hi there Phicks1951,

I'm sorry to hear that you are having trouble with Backup Assistant Plus. What seems to be happening with it? When you say it isn't working, are you getting any errors at all? What kind of phone do you have? We are here to help. Please keep us posted.

LeoL_VZW
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[phicks1951]

The message I get says: Backup Assistance Plus has lost network connection (36).I have a Samsung Galaxy S4

Sent from my Verizon Wireless 4G LTE smartphone