Backup assistance online is no longer available

[csias400]

It looks like www.verizonwireless.com/backupassistant is no longer a site.  I need to back up my contacts on a phone whose screen is broken... so I can't do it from the phone.  I used to do this from the web, but that site is gone...I could hit "sync" and it would do it from online.

I tried to chat with a representative, but they said that I had to switch to Cloud.  But if I try to activate Cloud it says "not compatible with your device."  Any thoughts or suggestions?  Anyone else with this problem?

[vzw_customer_support]

csias400, 

We understand how important your contacts are to you. We will find a solution. Can you tell me what model phone has the broken screen? Do you know if Backup Assistance was working on the device?

JenelleR_VZW

[csias400]

It was a Cosmos 3.  And I had run backup assistance.  Was trying to backup when it died, so I lost the 109 contacts not backed up.  They made me get a smart phone and told me that all contacts would be on  the cloud.  But they accessed the cloud and it said I had no contacts.  So they don't move from one to the other.

 I wanted to sync it from my computer to get those last unbacked up contacts, but the backup assistant site is gone.  I used to do it from my browser.

So frustrated with this new technology.

I even bought a 4G LTE phone and took it to the verizon store and they said I could not use it even though it was 4G.  They coudl not override it.  I am hating the new smart phone.

[vzw_customer_support]

I'm sorry you were unable to get the contacts off of the Cosmos 3. Why are you disliking the new smart phone? Were they bacvked up with anything else like a 3rd party? JoeL_VZW