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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Bad trade experience
docbeezer
Member

I am extremely angry right now.  I had an Apple Watch 4, stainless with LTE for a few years.  Nothing was wrong with it, worked great and looked brand new.  People who know me, know that I take care of my things, especially electronics.  I have been a verizon customer for at least 15 years.  After a bad experience with Verizon trade in program, for the past few years, I have bought my phones straight from Apple.  I would buy them outright, then activate them on Verizon.  So, this year, with the new Apple Watch 8 Ultra, I decided to finally let go of my Apple Watch 4.  Verizon assured me of a 180 dollar credit.  The watch was spotless, like new.  I bought my Apple Watch Ultra and love it.  I expected 180 dollar credit on my like new Apple Watch 4.  A few weeks pass by and I receive an email stating that my trade in credit was reduced to $5.76.  The reason was as follows, “Your device does not switch on, Your screen was unresponsive or had cracks, No qualifying promotion found.”  The description in the email for the watch is entirely wrong as well!  How can they get away with this and what can I do about it?  If this is the case, I want my watch back and they can have the Ultra. This is a bait and switch and if this is how it’s going to be, I will move my four lines of service to another provider.  This is ridiculous and I cannot believe that they can get away with this.  Has anyone else been through this?  What can I do to have this rectified?  

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Re: Bad trade experience
vzw_customer_support
Customer Support

 Good afternoon docbeezer, thank you for reaching out the Social Media Team, I am really sorry to hear about the trade in. Our goal is to provide you with the best experience. Please, send us a Private Note, so we can address all your concerns. Verizon is always here to help!

>Diana

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Re: Bad trade experience
docbeezer
Member

Thank you for the reply.  How do I send a private note?  I searched and followed a link but was told I don’t have sufficient privileges.

 

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