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Bait Switch Tactics at Verizon Wireless. No response from local management
Crasmu
Member

Purchased a Buy One, Get One (BOGO) iPhone 11 package from Verizon.  

The local in store Sales Rep sold us on the deal, and in doing so switching 1 account from AT&T.  The offer included 2 iPhones for the price of one... keeping the current wireless plan for both phones.

The first billing statement didn't reflect this - and in-fact we do not have a "Buy One, Get One"... and we are paying full price for both phones.  In an attempt to rectify, the local management has offered no help.  I was even told that they were going to listen to tapes from the local store (which is unusual and probably illegal as we were never told Verizon records conversations in their retail locations?).

To date - the only response from the manager was "sorry - this is a he said, she said situation"? Unacceptable.

Need a senior representative contact ASAP.  This has been on going since February 2020.

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Re: Bait Switch Tactics at Verizon Wireless. No response from local management
Crasmu
Member

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