It's a concern with you are not getting a promotion or a trade-in or a rebate you were looking for, 9wood. Let me get more details for clarity. Which of the three options were you looking for as they are different from each other? Did you purchase a device and given instructions on how to submit a Trade-In? Which phone did you purchase and what was the device you were trading in? Did you contact us to be informed about the exact reasons for the issue with either items?