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Being billed for a device I don't have despite 6 very long calls to customer service.
toddundy
Member
‎06-29-2021 11:28 AM

June 2020. Paid cash for 2 new iPhone 11's with bogo promotion.  Was offered a deal on an IPad at the time and took that home as well.  Week later decided we didn't want iPad and sent it back unopened to store using label they sent me.  Fast forward to July 2021 and am still being billed for iPad and its connection despite 5 separate hour long phone calls to Verizon.  Unbelievable.

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Correct Answer!
Re: Being billed for a device I don't have despite 6 very long calls to customer service.
vzw_customer_support
Customer Support
‎07-01-2021 11:39 AM

We certainly should have gotten it right from the beginning and I apologize for the hassle. Please send a Private Note and we can offer you more personalized support to get to the bottom of this! 

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