Being charged for a device I returned

[spissarra122976]

I am being charged for a device I returned almost 2 months ago. I'm at a loss on what to do next. I have provided tracking number, and they know it was returned. They tried taking over 2200 dollars out of my checking account. Had to report it as fraud. I get nothing but empty promises and false hope though their "chat help" and through the phone. Some way they treat US Veterans. Has anyone else had this experience? If so, what did you do? I feel a lawyer getting involved is my next option. 

[vzw_customer_support]

We definitely want to make sure that you are able to get this taken care of. We are sending you a Private Note, so that we can take a closer look at this.

*Peter

[verizonFedUp]

DITTO - having the same issue, though have provided the Fedex tracking that they received it 3 days later in Fort Worth - EXASPERATING!!!!

[vzw_customer_support]

verizonFedUp

This is never the way we want you to feel as it is always our goal to provide excellent customer service, and we certainly want to turn this around for you. I will be sending you a private note so that we can better assist you.

-Edward

[Twright2014]

I am currently dealing with this and considering an attorney if it is not resolved. 

[vzw_customer_support]

Hello, Twright2014. This is never the situation we want out customer to encounter after they have returned a phone to us. We are going to send you a Private Note to assist you further. 

*Cassie

[vzw_customer_support]

Hello, Twright2014. Was the phone that was returned to us from a new phone purchase? 

*Cassie