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Being charged for a device that I never received!

On 03/09/2020 I ordered an iPhone 11 Pro with two day shipping. The phone was marked as delivered and signed by someone other than myself or my family. After numerous attempts to reach out to customer support, I am nowhere further. So, it is now coming upon 2 weeks without any progress, and it is still difficult to get in touch with someone from support who will let you know what happened to the device. Any suggestions?

Re: Being charged for a device that I never received!
Customer Support

We can certainly understand wanting to handle this quickly and are here to help. Have you spoken with any agent that has filed a ticket regarding the stolen shipment? If so, when was this? StanleyC_VZW