I'm very disappointed and feel con'd by Best Buy. I originally went to Best Buy to get my, now wife, a phone for her Bday. The sales rep convinced me to go with the new note 9s. He also convinced me to go with the BOGO note 9 as long as I was fine with getting a new phone number. Not needing a new phone, I was talked into going with the BOGO. I was verify hestitate to go with the BOGO from the horror stories I've read online with the deal not going through but I was promised multiple times that we qualified for the BOGO. I made the sales agent at best buy print me off the details showing I qualified since I did not fully trust him as 1000 dollars is alot of money. I was told as long as I activated a new line (which I did), after 3 billing periods, I would get an account credit for the amount I paid for the phone, then moving forward I would not be charged for the phone unless I upgraded within 2 yrs. Well February rolled around and nothing changed on my account. Called Verizon and they told me best buy messed up as they needed to submit a BOGO escalation form. Went to best buy and was promised AGAIN by them at the store that they would fix this issue. They followed up with me a week later stating there Verizon contact is on vacation and will contact me once he gets back. Well it's been months and they still havent figured anything out.
Me be extremely frustrated, I talk to verizon last night for almost 2 hours. They stated I never qualified for the BOGO and that they cant honor it as it wasn't there fault, it was best buy. I am extremely upset as I am now out $1000+tax for nothing that I did wrong but the sales rep at best buy messed up up. How am I suppose to know I didn't qualify for the BOGO when multiple Best Buy sales people stated I did.
Verizon is doing nothing about it. Basically they apologized and offered to pay me $300. I dont want $300, I want the deal that I was promised.
Offering $300 in response to a promotion you didn't qualify for isn't exactly "doing nothing". Considering you went to Best Buy, they didn't have to offer you anything.
You're a grown adult. You could say no or even told the rep they are being too high pressure to the point of taking your business elsewhere. No one forced your hand to sign off on a 2 year commitment. When reps use that on me, I tell them no and move on.
Not excusing them, but also being real.
I guess behaving with integrity isn't important for some people and business. Welcome to 2019...