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Beware of using the trade-in program

Beware of the Verizon trade in program. I sent in two PERFECT condition iPhone 7s to trade for the Iphone 12s and they gave me $0 and $190 credits... the trade-in program was quoted at $580 for EACH phone. How is this even close to being ok?!?! I even had to increase my phone bill and upgrade plans in order to be eligible. I called the 'trade-in help line' and all I got was a waste of 1.5 hours talking back and forth with someone who couldn't even do anything about my problem. Verizon's motto for customer service is "delay a resolution long enough so that the customer gets frustrated and gives up trying".

Verizon: This is NOT OKAY.