For four months my bill has been wrong. Every time I speak with someone, I go through the entire story again and each time they promise to fix it. Now it is wrong again. For two straight days, I am unable to get anyone one the phone. I put my number in for call back and they never call back. I have tried to "chat with an agent" over 100 times and no one ever comes on, or it says they don't understand. What the heck, Verizon? Customer service has been awful since I signed up, I am tired of having to call you every single month.
Caitlinccc, having to call us every month to discuss your bill every month is way more than too much. I'm very saddened to read that this has been occurring. I want us to review the information and details. To discuss this in deeper detail, please send us a Private Message. You can send us a Private Message by going to the top of our profile. Once you're there, below our profile picture, there will be an icon that says "Message".
Customer Support, this is a problem I am also having.
And it recurs with each billing cycle. I have been through the dance of trying to get my problem sorted. Agents promise to call me back and never do. The last agent I spoke to told me that my problem was so problematic she would have to escalate it to get it solved. But then...nada. And another bill arrived with even more problems.
I can't reach anyone to talk to.
What do I do?
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