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Bill mistake
Whoischarlieee

So I got charged an upgrade fee at the store because I tried getting phones online a few weeks before, but they got returned because they messed up on the address. I'm now trying to upload my bill so they can correct it. Store charged me an upgrade fee and I also got charged an activation fee. 

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Re: Bill mistake
vzw_customer_support
Customer Support

We want to ensure you get the assistance you need, and would be happy to look into your billing concerns more in depth together, Whoischarlieee.
Please send us a Private Note for account specific support!
*Cheyenne

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