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Bill not lower after I paid off phone early
JeffreyJF
Member

I paid off my phone last month a year early. My monthly bill has not gone down to what is was before I started making monthly payments on this phone. Why is this?

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Re: Bill not lower after I paid off phone early
vzw_customer_support
Customer Support

It is important that you are able to get everything taken care of. Did you make any other changes to your account within the last month? *Peter

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Re: Bill not lower after I paid off phone early
JeffreyJF
Member

I did not change my service or my plan. I just paid off the phone early. 

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Re: Bill not lower after I paid off phone early
jav6
Leader

@JeffreyJF wrote:

I did not change my service or my plan. I just paid off the phone early. 


There must be some difference in the text of the detailed charges on your old/new compared bills.  Or, maybe the payoff, if allowed, takes a month or so to get recorded.

...Just another VZW customer...trying to offer some assistance...
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Re: Bill not lower after I paid off phone early
vzw_customer_support
Customer Support

JeffreyJF Having a good understanding of the charges on your bill is important. We will be sending you a message in private to review your account/bill. 

-Evelyn

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Re: Bill not lower after I paid off phone early
vzw_customer_support
Customer Support

Thank you for verifying the account. For security reasons, please verify your first and last name? 

-Evelyn

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Re: Bill not lower after I paid off phone early
JeffreyJF
Member

Are there reasons why the payoff would not be allowed?

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Re: Bill not lower after I paid off phone early
vzw_customer_support
Customer Support

JeffreyJF, you can pay off your device payment agreement when you want. Here are some reasons why you should not pay it off early or why you would not be able to pay it off early. 

1 When you pay off your device, any monthly promotional credits you get for that device will stop.

 

2 To pay off your agreement, your account can't be past due.

 

3 If it's still within the device's 30-day return and exchange period, then you can only pay off the device in a Verizon retail store.

This information and more is found on the 

Buy a mobile device with device payments FAQs

https://www.verizon.com/support/device-payment-faqs/#monthly

 

Does this information help? 

-Jacob

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